frequently asked questions

Each piece is lovingly handmade with care.

Processing takes 3–7 business days, or 7–10 business days during busy periods.
Delivery then takes:

  • UK: 2–7 business days depending on the shipping method
  • International: 7–20 business days depending on the country

Yes. If you choose tracked shipping, you’ll receive a tracking number by email once your order has been dispatched.
Standard shipping does not include tracking.

Yes! If you’d like something special, just send us a message and we’ll do our best to accommodate your request.

If your item arrives damaged, please contact us within 48 hours with photos, and we’ll replace or refund the item according to our Refund Policy.

Yes, we offer gift wrapping as an optional extra. You can add it during checkout if you’d like your item beautifully wrapped for a special occasion.

If you need to change or cancel your order, please contact us as soon as possible.
We can make changes within the first 12 hours, but after that your item may already be in production.

You have 30 days from receiving your order to request a return.
Items must be unworn, in original condition, and include all packaging.
We cannot accept returns of custom items, personalised items (unless faulty), earrings (unless faulty), or gift cards.

Yes, to selected countries. Delivery times vary by location, typically:

  • Europe: 7–12 business days
  • USA/Canada: 7–14 business days
  • Australia/New Zealand: 10–20 business days

We accept all major debit and credit cards, including Visa and Mastercard.
You can also pay using secure online payment methods available at checkout.

Yes. Our checkout is fully encrypted and protected.
Your payment details are processed safely, and we never store your card information.

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